COVID-19 Mar. 25 Update: Website Still Accepting Orders as Usual
To Our Amazing Customers,
With the spread of COVID-19 around the world, we wanted to provide our customers with the most up-to-date information as the situation evolves. Many of you have been asking about your online order statuses. As of today (Mar. 25, 2020), orders are still being taken on our website and fulfilled as usual. Shipping times have not been impacted.
Our team is committed to safety and health first. We are happy to report that none of our staff members have been exposed to COVID-19 or are experiencing any of its symptoms. We are practicing social distancing in the workplace and have implemented individual shifts to minimize any health impacts. In fulfilling orders, we enforce strict health guidelines to ensure your order is packed carefully with everyone's health in mind, including yours.
Most of our upcoming trade shows, conventions and festivals have been cancelled until at least June. We will continue to monitor the situation as more events reschedule.
We are continuing to introduce convention-exclusive products on our website every day, including many cosplay-friendly and battle-ready options. We are also uploading more non-weaponry product lines including collectors busts, wands, and other pop-culture display pieces.
As usual, you can buy from us online anytime, rain or shine. Generally, the price is the same online as conventions. Keep checking back on this page for our newest product offerings.
We are keeping our shipping rates as low as possible to help ensure all our customers get what they're looking for without having to risk their health or safety. Keep in mind, shipping is free throughout North America if you reach $200 CAD or more in your cart.
Due to a recent announcement by the Canadian government, all non-essential retail storefronts are to close until further notice. This means our showroom hours will be closed for the time being. Please note, this does not impact any online orders.
In the meantime, should there be any questions or concerns, our staff are committed to help.
Thanks for your continued support. Stay healthy!
-- Fire and Steel Team