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Refund/Return Policy

DISCLAIMER ABOUT HANDCRAFTED PRODUCTS

Many of our items are put together by hand, so there may be very minor variations that are the result of the hand-crafted nature of these items. These are not manufacturing defects and do not affect the quality or overall integrity of the product. Our products go through quality checks before being shipped out and are ensured to be within 10% variance of the means. If you have any questions or concerns, please do not hesitate to contact us at support@fireandsteel.ca

REGULAR RETURN

If there are no issues/defects with the product and you simply change your mind and just want to return the product, we are happy to exchange the product with a different one or offer a full refund within 14 days of receiving the product.

1) The buyer is responsible for the full cost of shipping it back to us. In addition, the shipping cost for the original order being shipped to you will not be refunded.

2)  All components must be returned, including any sheaths, stands, screws and accessories. 

3) Any duties, taxes and fees that may arise due to the product not being marked correctly as returned goods is the responsibility of the buyer

The customer is responsible for packaging the product returns so that they survive the journey back to us. Any loss or damages to the package on the return journey is the responsibility of the buyer. Loss/damages will be deducted from the refund. We reserve the right to reject packages with obvious signs of severe damage due to improper packaging.

Items with wear and tear or damage due to use or negligence are not eligible for refund or exchange.

MANUFACTURING DEFECT

If you are unsure if your item has a manufacturing defect, please contact us to check before shipping your item back!

If there is a manufacturing defect, we are happy to exchange the product with a new copy or offer a full refund if that's not possible within 14 days of the buyer receiving the product, provided the item is returned. We will reimburse the customers return shipping in store credit. In this case:

1) The item must be shipped back in its original box or in a box of identical dimensions.

2) The item must be marked as RETURNED GOODS

3) The lowest cost standard shipping option must be selected, as we will only reimburse up to and no more than the lowest cost equivalent. Please avoid using premium shippers like UPS, as they incur extra brokerage fees.

All components must be returned, including any sheaths, stands, screws and accessories.

4) Any duties, taxes and fees that may arise due to the product not being marked correctly as returned goods or selecting more expensive shipping is the responsibility of the buyer.

The customer is responsible for packaging the product returns so that they survive the journey back to us. Any loss or damages to the package on the return journey is the responsibility of the buyer. Loss/damages will be deducted from the refund. We reserve the right to reject packages with signs of damage due to improper packaging.

Items with wear and tear or damage due to use or negligence are not eligible for refund or exchange.