Please refer to our Shipping Policy, Pick-Up Policy, Pre-Order Policy, Brick-and-Mortar Store Policy, and Returns & Refunds Policy for detailed information.
We do not currently offer volume discounts. However, we occasionally have sales, so please check our website throughout the year. Returning customers can also take advantage of our Rewards Program, which grants discounts on future orders. If you are a retailer interested in stocking our products, please contact us about wholesale opportunities.
Our custom development program is temporarily paused due to high demand and order fulfillment priorities. We still welcome your ideas for future products or collections. Please share your suggestions at support@fireandsteel.ca.
We ship to most countries worldwide. However, customers are responsible for any customs duties, tariffs, taxes, brokerage fees, holding fees, or other charges imposed by the destination country. We recommend contacting your local customs office to understand any regulations that may apply.
Additionally, please review your country’s laws regarding the import of swords or weapons, as we cannot be held responsible for items confiscated by customs.
If you have questions about shipping to your specific country, please email us at support@fireandsteel.ca.
All editions of a sword are made from the same high-quality materials. Differences between editions are primarily aesthetic and may include:
- Color Palette: Editions may vary in color. Use the drop-down menu on our website to view images of each edition and see the color differences.
- Guard Design: Some editions feature variations in the guard’s design, with different aesthetic details depending on the edition.
- Size Differences: There may be slight variations in size between editions. Please consider your preferences when selecting.
You can choose your preferred edition using the drop-down menu, and the corresponding product image will update automatically.
If you can’t find the answer on our website, contact us at support@fireandsteel.ca or call us during regular customer service hours.