Orders are typically ready within 1–3 business days, but in some cases, we can prepare your order within as little as 1 hour during our regular showroom hours.
Please wait for your pickup notification email before coming to the store to ensure your order is ready. If your order is time-sensitive, feel free to call us during showroom hours to check availability or request an expedited pickup when possible.
Once your pickup notification email is sent, your order will be held for 14 calendar days.
Orders not collected within this period will be considered abandoned and the items donated. It is your responsibility to pick up your order on time or notify us of any delays.
If you need to arrange a later pickup date, please email us at support@fireandsteel.ca with your order number so we can make suitable arrangements.
Address: 2505 Dunwin Dr., Unit #9, Mississauga, Ontario
Pickup Hours: Wednesday to Saturday, 11:00 AM – 7:00 PM (Closed on holidays)
- Your order number
- A valid piece of photo ID
We may decline to release an order if valid ID is not presented.
Please ensure the name on your ID appears somewhere in the information you provide during checkout.
If you use a different preferred name, you may include both — or note your ID name in the order notes section to help our staff verify your pickup.
Yes. You may authorize someone else to pick up your order by either:
- Listing their full name in the notes section at checkout, or
- Emailing support@fireandsteel.ca with their full name and your order number.
Please note:
- The authorized person must present their own photo ID.
- Do not give your ID to another person to present on your behalf.
- We cannot release orders without proper authorization.
By sending someone else to pick up your order, you are authorizing them to inspect the item on your behalf. Any issues identified at pickup are the responsibility of the person collecting the order.
For orders valued at $500 or more, you must present the credit card used for the purchase in addition to your photo ID.
The name and address on your card and ID must match the information provided on the order.
For first-time customers with orders over $500, we may issue a refund at pickup and request payment be made in person as a security measure.
We gladly accept exchanges on unused, undamaged products returned in their original packaging within 14 days of purchase. Please bring your proof of purchase when returning items.
- You may exchange for another item or receive store credit.
- If the new item costs more, you’ll pay the difference; if it costs less, you’ll receive the remaining value in store credit.
Please note:
- Used items and sale items are final sale and not eligible for return or exchange.
- Products sold “AS IS” are final sale and cannot be returned, refunded, or exchanged.
- Items purchased during holiday sales — including Black Friday, Boxing Day, and other promotions — are final sale and cannot be returned, refunded, or exchanged.