Processing Time: Please allow 3-10 business days for your order to process and ship. During high traffic periods, additional time may be required.
Time-Sensitive Orders: If an item is time sensitive, we recommend selecting express, priority, or expedited shipping options. These options offer faster processing (1-3 business days) in addition to the shipping estimate shown at checkout.
Shipping Updates: Once a package leaves our facility, we have no control over delays or delivery dates. Tracking and delivery updates are the responsibility of the courier. Please contact your carrier directly using your tracking number.
Lost Packages: For lost packages, contact support@fireandsteel.ca to initiate a claim.
Coverage: We ship to most countries worldwide. Customers are responsible for understanding local import laws. Fire and Steel is not liable for customs confiscations.
PO Boxes: We do not ship to PO boxes outside of Canada. For PO boxes in Canada, we may adjust the shipping method.
Carrier Adjustments: We may change carriers for certain international destinations to ensure delivery. If we need additional information or an alternative address, we will contact you prior to processing your order.
Calculation: Shipping is dynamically calculated at checkout and varies by location, weight, size, and number of items.
Typical Costs: Average katana orders within North America are around $20-25 CAD.
Exclusions: Rates do not include any customs, duties, or other import-related fees. You will not be charged until checkout is completed.
We accept all major credit cards through Stripe, including VISA, Mastercard, American Express, and VISA Debit. Google Pay is supported where available.
Canadian Orders: Taxed according to the province or territory.
International Orders: The purchaser is solely responsible for any customs duties, tariffs, taxes, brokerage fees, holding fees, or other charges imposed by their country.
Refunds: Refunds will have shipping costs, return fees, and a 10% restocking fee deducted, if applicable.
Timing: Orders may be adjusted or canceled within 24 hours of placement or before the order has been processed, whichever comes first.
Address Changes: Changes to address or order details must be made by contacting support directly.
Cancellation Fee: Cancellations are subject to a 10% processing fee if the order has not yet been processed.
Inspection: Customers must keep the product, all packaging, and boxes.
Reporting: Notify us within 48 hours of delivery with photos of the item and packaging. This allows us to initiate damage claims with the courier and resolve the issue before issuing any replacement or refund.
Important: Manufacturing defects, missing items, or parts must also be reported within 48 hours. Items used or handled negligently are not eligible for refund or insurance coverage.
Timing: Allow 48 hours after the expected delivery date before contacting us.
Information Needed: Include your name, order number, and a brief description. We will initiate a lost package search with the courier.
Theft: If tracking confirms delivery but you suspect theft:
- Report to local police
- Contact your credit card company for insurance coverage
- Keep a copy of the police report
- Submit any evidence, such as video footage, to both the police and your credit card company
Additional Fees: For oversized or remote orders, additional shipping fees may be required.
Carrier Adjustments: If we cannot find a shipping method close to what was selected at checkout, we will contact you to arrange the difference or offer cancellation with a full refund.
All orders are subject to product availability. If an item is out of stock, we will either:
- Contact you to remove the item
- Help exchange for a different item (price differences refunded or invoiced)
- Place you on a waitlist for restock
We reserve the right to adjust the quantities of products ordered. Decisions are made case by case, and you will be notified of any changes.
This applies to buyouts and other high-demand orders. Orders deemed for resale may also be subject to adjustment.
We may contact customers to verify payment methods and addresses.
Orders with suspicious or fraudulent activity may be canceled under guidance from our payment processor and authorities.
High-value orders may require signature confirmation for added protection.
Customers are responsible for checking if items are permitted in their country.
If an item is rejected or confiscated by customs, Fire and Steel Inc. is not liable for fees.
Refunds: Refunds will have shipping costs, return fees, and a 10% restocking fee deducted. If return costs exceed the order value, no refund will be issued.
Packages returned for reasons not related to defects or damage—such as:
- Incomplete addresses
- Failed delivery attempts
- Refusal to pay COD
…will incur applicable shipping, return, and restocking fees, and refunds will be adjusted accordingly.
We reserve the right to cancel any order for any reason, in which case a full refund will be issued.