Fire and Steel

Holidays Shop Hours, Boxing Week Pre-Orders and Mystery Boxes

Hey everyone!

We hope you're all having a fantastic holiday season.

Statutory Holiday Closures

Due to the holidays, our shop will be closed on Dec. 25-26 and Jan. 1st. All other dates will be business as usual. Please refer to the About Us page for store hours. 

Online orders placed on these dates will be fulfilled on the next available business day.

Last Minute Holiday Shoppers

If our store hours do not work for you and you need to do any last minute holiday gift pickups, give us a call at: 416-435-9150. We can try to accommodate you for a different time.

Boxing Week Pre-Orders and Mystery Box Event

For Boxing Week, we decided to switch things up a bit.

Starting from Dec. 26, we will be holding a two-week mystery box event. Customers can purchase various mystery boxes that will guarantee a certain product value contained inside. We will post more information here when details are finalized.

During Boxing Week, we will also be taking pre-orders for products that are set to arrive by February-March. Since there is a wait-period to receive these items, they will be discounted during boxing week.

 

Thank you everyone for your continued support!

-- Fire and Steel Team

Shipping Update: Canada Post No Longer on Strike

Hi Everyone!

Canada Post is no longer on a labour strike, which is good news for all our online shoppers. If you're buying holiday gifts though, please DO NOT delay though because Canada Post is still dealing with the backlog of parcels. Actual shipping times may be slightly longer.

Here are our updated shipping estimates.

Current shipping estimates:
Southern Ontario: 1-3 business days
Rest of Ontario and Quebec: 2-6 business days
Rest of Canada: 4-8 business days
Continental US: 2-6 business days
Rest of US (including territories): 4-8 business days
International: 2-6 weeks

 

Please also read this helpful guide about expected shipping times.

Happy shopping!

-- Fire and Steel team

 

Black Friday Sales Now Live!

Dear Fans,

Black Friday Week is now live! Click here to see what is on sale.

Due to the delays getting everything up, we have now extended the sales week by an additional day. Sales will now end on November 28, 2018 at 12:00 Eastern Standard Time.

Quantities are limited. 

Please also read this helpful guide about expected shipping times.

Happy shopping!

-- Laura, Fire and Steel

FAQ: Holiday Shipping Times - Will My Item Arrive on Time?

To all our wonderful customers,

We want you all to have a very happy holiday season and know how important it is to have your gifts arrive on time. We put together this FAQ so you understand how critical it is to place your orders within the next week.

To help answer some questions:

1) Items are shipped within 1-2 days of receiving the order. Once it leaves our hands, we pay for the fastest shipping option. Unfortunately, we don't have control over how quickly it can get to you.

2) Given the size and the nature of the items we ship, there are no faster shipping options.

3) You will receive a confirmation email when it leaves our warehouse. If you don't receive a confirmation, please be patient. Your order likely shipped already and we just fell behind on sending out the tracking info.

4) EDIT: The Canada Post Labour strike affecting our entire country is now over so shipping times should return to normal. However, Please DO NOT delay your order if it is a holiday gift. These are estimates at best because Canada Post is still dealing with all of the backlogged parcels from the strike.

Current shipping estimates:
Southern Ontario: 1-3 business days
Ontario and Quebec: 2-6 business days
Rest of Canada: 4-8 business days
Continental US: 2-6 business days
Rest of US (including territories): 4-8 business days
International: 2-6 weeks
 

5) As you can see from above, if you are outside North America, DO NOT delay and please place your order within this week!

6) Beyond a certain point, we can no longer guarantee products will arrive before Dec. 24, 2018. For North America, this is typically Dec. 7, 2018. Try not to leave your shopping last minute because of #4.

7) If you missed the Dec. 7 purchase date, do not despair! As you can see with the estimates in #4, orders placed after this date often do still arrive in time for the holidays. It just means there is a chance that it might arrive late. Please refer to #4 and weigh your options.

8) If you're in the Southern Ontario, Canada region, consider visiting us at our store to avoid the hassle of shipping altogether. Location and hours are posted here

I hope this helps!

-- Laura, Fire and Steel

Black Friday Deals! Canada Post Interruptions and Store Hours

Dear Fans,

FIRSTLY: BLACK FRIDAY

We've been receiving a lot of emails asking if we'll be having Black Friday Deals this year and the answer is YES! Select products will be on sale. And because this coincides with our official store opening, we'll be celebrating by extending sales to the full week.

Sales start November 20, 2018 at midnight and will last until November 26, 2018. All products are limited in quantity and sales apply as quantities last.

Go to the Black Friday Sale page here to see prices.

Which items are going on sale:

1) 300: Spartan Helmet, Spartan Shield

2) Assassin's Creed: Sword of Ojeda

3) Avengers: Ant Man's Helmet, Loki's Chitauri Sceptre, Thor's Stormbreaker, Thor's Hammer (foam)

4) Bleach: Renji's Zabimaru (shikai variant)

5) Blue Exorcist: Kurikara

6) Conan: Father's Sword

7) Deadpool: Deadpool's sword set (red variant)

8) Fairy Tail: Erza's Heaven's Wheel Sword

9) Fate Stay Night: Saber's Excalibur, Saber's Caliburn

10) Firefly: Malcolm Reynold's Gun

11) Fire and Steel Exclusives: Bokken (all colours)

12) Game of Thrones: Stark shield, Jaime Lannister's sword, Arya Stark's Needle, Brienne of Tarth's Oathkeeper

13) Gladiator: Maximus' Gladius (single and paired variants)

14) Harry Potter: Ron's Wand, Narcissa's Wand, Cedric's Wand, Fleur's Wand

15) Kingdom Hearts: Kingdom Key, Fatal Crest, Oathkeeper (metal), Oathkeeper (foam)

16) League of Legends: Garen's sword 

17) Lord of the Rings: Gandalf's staff

18) Pirates of the Caribbean: Jack Sparrow's Cutlass, Skull with Two Sabres

19) Samurai Champloo: Mugen's Typhoon Swell

20) Thundercats: Sword of Omens

21) Transformers: Optimus Prime's sword

22) Warcraft: Great Royal, Glaives of Azzinoth, Gorehowl, Doomhammer (resin and foam variants), Ashbringer, Shadowmourne

23) Wonder Woman: Godkiller (long version)

 

SECONDLY: CANADA POST INTERRUPTIONS

For anyone unaware, Canada Post is currently undergoing a labour strike here in our good country. Canada Post is still running but service may be slow because they will be understaffed as they negotiate their wages. You WILL still get your products.

We do pack all orders within 1-2 business days, but unfortunately, we have no control over how quickly products get to you once they leave our hands. Please be patient if your order takes slightly longer to get to you.

*** Something I should point out: Unfortunately this Canada Post strike is an ongoing development. We will post any updates here. If you wait to order something on Black Friday and you're in North America, it SHOULD get to you on time for the holiday season, but this is not a 100% guarantee with the strike happening! Please make sure you consider this when you place your order.

We recommend if something is extremely time sensitive to not delay. If you are planning to order something and you do not see it listed as one of the sales items in our Black Friday list above, DO NOT delay ordering. We will not be adding any last-minute additions to the list. ***

 

THIRDLY: STORE HOURS

Starting November 12, 2018, we'll have regular store hours. (It's about time! Right?!)

Please check the ABOUT US page for store hours and the address. Please note that we will be testing select days at first. The hours might be tweaked in the coming weeks and might change depending on demand, so please triple check what's listed so you don't show up while we're closed. We may also extend the hours as the holiday season nears.

 

BONUS NEWS: NEW PRODUCTS

Our newest products that were convention exclusives will now be listed on the website in the coming week including:

1) Overwatch Genji's Baihu blades (long and short blades), DVa's Resin Gun

2) Marvel Avengers: Thor's Stormbreaker, Dr. Strange's Eye of Agamotto 

3) Buffy the Vampire Slayer's stake Mr. Pointy

4) Warcraft: Varian Wrynn's sword

5) Game of Thrones: Brienne of Tarth's Oathkeeper, Catspaw Dagger

6) Nier: Virtuous Treaty

7) LotR: King Theoden's sword

8) Wonder Woman's Godkiller (long version)

9) Viking's Ragnar Lothbrok's sword and axe

10) Hunger Games: Finnick's Trident

 

See you guys at the store!

-- Laura, Fire and Steel

PS. If I look exhausted, forgive me. Coffee is now my best friend.

Dear fans in Winnipeg and Vancouver!

Hey everyone,

So I'm hoping to do a more detailed and proper update for you all, but I wanted to post this to at least say sorry to everyone expecting us to be at Vancouver Fan Expo and C4 Central Canada Comic Con this fall year. 

We will miss you and will be back in 2019 with a vengeance!

We had a blast last year at both those events and were fully planning to attend again this year, but alas, with the holiday season underway, a lot of changes have been happening lately! With staff training (yes, I have staff now!), plans for regular YouTube and rolling out store hours shortly, we won't be able to get a team together in time for both those events. As an old Simpson's episode once said boourns!

If you notice others posting in the blog, they don't bite. Their names are Jonathan and Derek. Also they might be answering some of our backlogged customer support emails. You're all just doing a really good job keeping me on my toes lately.

For anyone looking forward to seeing us in Vancouver or Winnipeg this fall, don't forget you can buy from us anytime on this website and if you have questions, we don't bite.

Until the next update (hopefully sooner than later), see you guys!

-- Laura, CEO Fire and Steel

(PS. How do you like my new title? We've incorporated now too)

THIS WEEKEND! Fan Expo 2018 BOOTH 4723

Hey Everyone!

For those wondering where you can find us at Fan Expo Canada 2018 this weekend, we'll be located in the North building at booth #4723.

Find us to get new arrivals like:
-Buffy the Vampire Slayer Stakes
-Fallout 4 laser pistols
-Spartan shields, Game of Thrones Stark shields
-And much more!

 

Restocks of popular items from:

-Naruto, One Piece, Blue Exorcist, Supernatural

 

See you all there!

2018 Items have arrived! Also introducing our Point Program!

Hi everyone,

2018 items have finally arrived! Some highlights being:

-Wonder Woman's Sword
-Erza Scarlet's Heaven's Wheel sword (Fairy Tail) will be available on the website and is no longer a convention exclusive
-Zabuza's Sword (Naruto) will be available on the website and is no longer a convention exclusive
-Loki's chitauri sceptre 
-Tauriel's swords from the Hobbit
-Transformer's Last Knight sword
-Dragonball Trunk's sword
-League of Legends Garan's Sword 
-Assassin's Creed Syndicate cane + 20 other new styles of sword canes
-A baseball bat sword <-- Just because. ;D You know you wanted it made.
-SAO Asuna's Lambent Light now also available in cosplay friendly foam
-Devil May Cry Rebellion and Red Queen restocked
-Pirates of the Caribbean swords available
-Lots of Warcraft items now available, incl. Frostmourne, Ashbringer, Azzinoth glaives, Great Royal, Gorehowl, Shadowmourne 
-Lots of Overwatch items, incl. Hanzo's bow, DVa's gun, Reaper's gun, McCree's gun, Mercy's Gun
-Classic swords from Braveheart, Gladiator, Thundercats, Conan produced again
-14 Harry potter wand styles
-Masks, foam cosplay gear!

*** IF THE ITEMS ARE NOT LISTED YET, PLEASE BE PATIENT. THEY WILL BE LISTED SHORTLY***

IN OTHER NEWS:

We're currently testing a point program that rewards customers for loyalty. Once you sign up for a free account with us, you'll get points that can be redeemed for rewards.

We're currently trying to figure out how to apply the rewards to past orders too.

You get points for signing up, purchasing products, writing reviews, liking our Facebook and Instagram pages, referring people to our site,and more.

New 2018 Items Previewed on "Featured Products"

Happy new year everyone!

We'll be rolling out new products and restocking a lot of our popular items in the next few months. If you want a preview of some of our newest offerings, head on over to our Featured Products page.

We'll be adding the products slowly over the next few weeks.

Please note, these items will be tagged as "sold out" until we actually have them in stock. Most items are scheduled to arrive by April/May.

Please post any questions in the comments section. Chances are that others might have the same questions!

Written by Laura Suen — January 30, 2018

Holiday Hours and Shipping Times (UPDATED)

PLEASE BE ADVISED, WE WILL BE OFFICIALLY SHUTTING DOWN FOR THE HOLIDAYS FROM DECEMBER 19-26. Any order received during this period will be shipped on Dec. 27th. We apologize for any inconvenience this may cause. We will still be answering emails during this period.

DEC 18 UPDATE: Due to increased demand, any local customers who were unable to make the shipping deadlines but still wish to get products in time for the holidays can schedule to do an in-person pick up of any of our items for  ***December 24, 2017 at our warehouse location***. This is unfortunately the only day available for pick-ups before the holidays. Please send us an email at: fireandsteelonline@gmail.com

Normal business hours will resume on December 27, 2017.

 

FREE Shipping at $200

For more more information about shipping, please look under "About Us"

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