Fire and Steel

COVID-19 Nov 23 Update: Black Friday Month, Production Restock

Hi Everyone,

Many of you have been asking about Black Friday promotions for 2020 -- whether there will be sales this year on select products.

Good news! We will be combining Black Friday with Canada's Boxing Day and running a holiday season-long sale. 

Starting at midnight on Nov. 27 until Dec. 26 at 11:59pm, we will be having 30%, 40% and 50% off select products. Quantities are limited and sales will last until the product is out of stock. 

FANDOM ITEMS
AQUAMAN Atlanna's Trident, Aquaman's Trident
ASSASSIN'S CREED Syndicate Gauntlet (ABS), Assassin's Creed Isignia Necklace, Sword of Ojeda
ATTACK ON TITAN Survey Corps Necklace
AVENGERS Stormbreaker (hand axe resin miniature), Loki's Chitauri Sceptre Keychain, Thor's Hammer Bottle Opener (keychain and hand-held variants), Baby Groot waving keychain, Iron Man Bust, Black Panther Bust, Thanos Bust, Thanos Infinity Gauntlet, Iron Man's Gauntlet, Iron Man's Mark 1 Helmet, Hela's Necro Sword, Captain America Helmet (Resin), Ant Man's Helmet, Loki's Chitauri Sceptre, Thanos' Double Blade
BLUE EXORCIST Kurikara
DESTINY Exotic Sword Bolt Caster, Ace of Spades Default and Alternate Skins, Mida Multi-Tool
DEVIL MAY CRY V's Cane (Resin), Nero's Blue Rose
DR. WHO Tardis Necklace
FAIRY TAIL Fairy Tail Guild Necklace
FATE/STAY NIGHT Saber's Caliburn, Saber's Caliburn Letter Opener, Nero's Aestus Estus
FANTASTIC BEASTS All Wands
FIREFLY Malcolm Reynold's Gun 
GAME OF THRONES Jon Snow's Longclaw 1st and 2nd Ed., Hand of the King Pin, House Sigil Necklaces (All), Brienne of Tarth's Oathkeeper Blood Red Variant, Joffrey Baratheon's Widow's Wail, Ned Stark's Ice, Khal Drogo's Arakh
GOD OF WAR Leviathan keychain
HARRY POTTER All Wands
KINGDOM HEARTS Shooting Star Keyblade, Fatal Crest (LARP)
LEAGUE OF LEGENDS Garen's sword 
LEGEND OF ZELDA Master Sword (High End Variant), Dark Link Master Sword (High End Variant), Tri-Force Necklace
MONSTER HUNTER Hunter's Isignia Necklace
NARUTO Sasuke's Sword of Kusanagi (white wakazashi variant), Basic Kunai (ABS cosplay variant), Minato Kunai (ABS cosplay variant)
NIER: AUTOMATA Cruel Oath
ONE PIECE Straw Hats Necklace
OVERWATCH Genji's Dragon Blades (Original, Nihon, Young), Reaper Gun (Resin and LARP), Tracer Gun (Resin and LARP), Mercy Gun (LARP), DVa Gun (Resin and LARP), McCree Gun (LARP), Soldier 76 Gun (LARP)
PIRATES OF THE CARIBBEAN Skull with Two Sabres
RWBY Crescent Rose
STAR WARS
Darth Vader Helm, Light Sabers (All Colours), Light Saber Umbrellas (All Colours)
SUPERNATURAL Charms Necklace, Anti-Possession Necklace
WITCHER Geralt's One-Handed Wolf Sword

 

In addition to this, many of you have noticed that some of our popular products have been taking longer than usual to ship out. We're currently working around the clock to produce more in time for X-Mas. The following are the items affected:

One Piece: Shusui, Wado Ichimonji

SAO: Elucidator

Naruto: Sword of Kusanagi (Black, Regular Carbon Steel), Minato Kunai

***These are scheduled to be restocked by Dec. 15-20. If your order included any of the items above, as soon as the items above are back in stock, we will be shipping these items with express mail to make it in time for X-Mas.***

If you placed an order for multiple items, including for some products not on this list, we will split your order into separate shipments and ship out what we can right now.

In addition, if your order included these items and you wanted to swap for another product that is in stock, please contact us at: support@fireandsteel.ca

 

 FAQ1: "WILL MY ITEMS ARRIVE IN TIME FOR THE HOLIDAYS?"

These days we use premium shippers and allow customers to select fast shipping options. When you're checking out, you will see the approximate delivery times.

Please note that due to COVID-19, delivery times are estimates only. Once the package leaves our warehouse, we have no control over the shippers.

Our team is committed to working around the clock to ensure that all deliveries have the best chance of making it in time.

FAQ2: "WHAT ARE THE STORE HOURS DURING THE HOLIDAYS?"

Our in-store/curbside pickup hours currently remain unchanged. They are:

Wed-Sat. 11-7pm EST.

All customers are currently required to wear a mask, according to Canadian Public Health guidelines. Please make sure you are going to the correct address:

2505 Dunwin Dr., Unit 9, Mississauga, ON L5L1T1, CANADA

COVID-19 July 23 Update: Improved Shipping within Canada and International

To Our Amazing Customers,

We are constantly striving to improve our services to our customers. We're happy to announce more reliable shipping options to our domestic and international customers, including overnight priority mail options.

  1. Shipping services are now more reliable due switching to priority carrier services
  2. US shipping is remaining the same while we test these new carriers. Currently US customers still pay $11.99 CAD flat rate shipping, with free shipping if you purchase $200 CAD of products. 
  3. Dynamic shipping options offered to Canadians were previously not calculating shipping rates optimally. We've now changed this and it has reduced rates on average by about 30-40% (woo hoo!)
  4. We now offer overnight express services for those who wish to receive items faster
  5. We offer multiple shipping carrier options so that customers can tailor their shipping to their personal preferences and experiences
  6. Local (curbside) pickup is still available for our local customers at no cost. Please pick up orders during our showroom hours (See "About Us" page for current hours and location)
We will keep customers updated as things evolve.

 

-- Fire and Steel Customer Support Team

COVID-19 June 18 Update: Dynamic Shipping to Canadian Customers

To Our Amazing Customers,

*** The following announcement applies to CANADIAN orders ONLY. All orders outside Canada, shipping remains unaffected. US customers still receive flat rate shipping of $11.99 CAN and can still receive free shipping upon purchase of $200 CAD of products. ***

With the current pandemic underway still, Canada Post made some policy changes this past week to their terms of service that dramatically increased their shipping rates of "oversized" products within Canada. 

As a result, we've made the decision to switch to calculating shipping dynamically within Canada. Rates will vary across the country. An average sword order will cost around $15-25 CAD to ship domestically. An average small item will cost around $6-10 CAD to ship.

We highly recommend local customers to please consider selecting "curbside pickup" to pick up orders in person during our showroom hours if you can.
If you already placed an order, it hasn't been shipped yet, and you would like to switch to curbside pickup, please contact our customer support number right away: 416-768-3748. We are happy to refund you your shipping when you pick up your order.

 

We will keep customers updated as things evolve.

 

-- Fire and Steel Customer Support Team

COVID-19 June 12 Update: Store Hours Open WED-SAT 11-7pm

To Our Amazing Customers,

We wanted to provide you with the most up-to-date information as the COVID-19 situation evolves.

1) Is your showroom open? What about curbside pickup?

We are extremely happy to announce our showroom is open for business with modified hours starting June 13, 2020. Customers who do not wish to come into the shop can still choose to do curbside pickups. Please select "curbside pickup" as the shipping option when checking out. 
Our store hours/curbside pickup hours are: WED-SAT 11-7pm
Hours may change as required.

 

2) What are you doing to protect customers at your shop?

Our employees are expected to wear face masks and practice social distancing when interacting with customers. In addition there is hand-sanitizer and a hand washing station on the premises. Social distance protocols will be observed.

3) How long does it take right now to receive my online order?

Currently, orders usually leave our shop within 2-3 business days. They are then picked up by the shipping company.
Please note, though we pay for 2-4 day express shipping to our customers, we are currently told it can take 2-14 days business days for orders to be delivered within North America. This is not typical and this is the result of major backlogs at shipping facilities around the world due to the COVID-19 pandemic.
We apologize in advance for any inconvenience this may cause.  International orders may take 6 weeks or longer. Please understand we are doing everything in our power to speed up the process as much as possible, while maintaining health and safety standards. 

 

3) Help! My order tracking has not been updating!

At this time, it's actually quite normal for order tracking to not update for days. We are aware shipping companies are experiencing backlogs and may not scan packages every day.
We've now even seen packages not being scanned for up to two weeks and then suddenly showing up at the customer's doorsteps!
Please be patient if your order tracking is not updating every day. It does not necessarily mean your package has been lost. It is extremely rare for packages to be lost.

 

4) New products are still being produced. 

This week we are finally releasing: One Piece Zoro's Enma katana (check back on our website this weekend!) and the matching katana Ame No Habakiri
Currently in production (release ETA 6-8 weeks): Witcher Netflix-Edition Geralt's Sword, Fate-Grand Order Lancer's spear, Iron Man's Gauntlet, Overwatch Ash's Gun, Final Fantasy Cosplay Cloud Buster Sword, SAO Fragrant Olive Sword
Currently working on items from: He-Man/She-Ra, Wheel of Time, Fire Emblem, Dragon Prince

 

5) What are we doing about COVID-19?

We are happy to still report that none of our staff members have been exposed to COVID-19 or are experiencing any of its symptoms. We will be gradually increasing the number of staff on the premises to fulfill back orders. In fulfilling orders, we enforce strict health guidelines to ensure your order is packed carefully with everyone's health in mind, including yours.

6) What about conventions and trade shows?

We are sorry to say that most of our trade shows and festivals for 2020 have unfortunately been cancelled for the year due to COVID-19. We will continue to monitor the situation as events reschedule. We encourage people to please shop for products online or come to our shop (if you're local!) since our prices are generally the same on the website anyway.

Keep checking back on this page for our newest product offerings.

In the meantime, should there be any questions or concerns, our staff are committed to help.

Thank you for your continued support. We're so grateful for our customers. With your help, we'll be able to get through these difficult times together.

-- Fire and Steel Team

COVID-19 May 10 Update: Curbside Pickup Now Available

To Our Amazing Customers,

Since the last COVID-19 update, we wanted to provide our customers with the most up-to-date information as the situation evolves.

Is your showroom open? What about curbside pickup?

Due to a recent announcement by the Canadian government, retail storefronts will be allowed to open for curbside pickups starting May 11, 2020. This means even though our showroom is still closedany local customers who wish to pick up their orders in person, you can now select "curbside pickup" as an option when checking out.

Our curbside pickup hours are: TUE-SAT 12-7pm

Hours may change as required. Please note, this does not impact any online orders.

Has my online order been affected?

Orders are usually hand packaged and processed by our team within 24-48 hours. They are then dropped off with the appropriate 3rd party shipping company (ie. Canada Post, UPS, FEDEx, etc.), who takes the package and coordinates delivering to your address. To fulfill orders, we need to coordinate between our team and the shipping company. 

As of today (May 10, 2020), orders are still being taken on our website and fulfilled by our team as usual. There have been no delays on our end. However, we have just been notified by several of our shippers that there may be shipping delays on their end.

We are aware there are currently major backlogs at shipping facilities around the world. This impacts all online stores, not just ours. Please be patient if your order tracking is not updating every day. It does not necessarily mean your package has been lost. It is extremely rare for packages to be lost.

Our commitment to our customers is to ensure your orders leave our facilities as soon as possible, while maintaining health and safety standards. 

Hoodies currently unavailable for purchase, but all other products restocking as usual

Unfortunately, due to COVID-19 severely impacting the hoodie material supply chain, and not knowing when things will go back to normal, we have made the difficult decision to refund any outstanding hoodie orders.

We have set them temporarily to unavailable for purchase at this time until we are certain again that we can fulfill the orders in a timely manner. We apologize for any inconvenience this may have caused. 

The good news is that no other raw material supply chains are affected. This means any other products on our website that is marked out of stock will be restocking as usual. If you see an item you want that is out of stock, there is a good chance it will be back in stock in several weeks. (ie. Sephiroth swords)

What are we doing about COVID-19?

We are happy to still report that none of our staff members have been exposed to COVID-19 or are experiencing any of its symptoms. We are practicing social distancing in the workplace and have implemented individual shifts to minimize any health impacts. In fulfilling orders, we enforce strict health guidelines to ensure your order is packed carefully with everyone's health in mind, including yours.

What about conventions and trade shows?

Most of our upcoming trade shows, conventions and festivals have been cancelled until the end of August. We will continue to monitor the situation as more events reschedule.

New product announcements? Customizations?

A number of you have been asking for new products and customizations. Please do continue to send us requests at support@fireandsteel.ca. We love hearing from you. Currently, we are still developing new products on a regular basis, but the process has been slowed due to COVID-19.

 

As usual, you can buy from us online anytime, rain or shine. Generally, the price is the same online as conventions. Keep checking back on this page for our newest product offerings.

We are keeping our shipping rates as low as possible to help ensure all our customers get what they're looking for without having to risk their health or safety. Keep in mind, shipping is free throughout North America if you reach $200 CAD or more in your cart.

In the meantime, should there be any questions or concerns, our staff are committed to help.

Whether you've seen us for years at local conventions or whether you've found us from a Google search, we genuinely thank you for your continued support. Our customers are the reason why we do what we do. Thank you!

-- Fire and Steel Team

COVID-19 Mar. 25 Update: Website Still Accepting Orders as Usual

To Our Amazing Customers,

With the spread of COVID-19 around the world, we wanted to provide our customers with the most up-to-date information as the situation evolves. Many of you have been asking about your online order statuses. As of today (Mar. 25, 2020), orders are still being taken on our website and fulfilled as usual. Shipping times have not been impacted.

Our team is committed to safety and health first. We are happy to report that none of our staff members have been exposed to COVID-19 or are experiencing any of its symptoms. We are practicing social distancing in the workplace and have implemented individual shifts to minimize any health impacts. In fulfilling orders, we enforce strict health guidelines to ensure your order is packed carefully with everyone's health in mind, including yours.

Most of our upcoming trade shows, conventions and festivals have been cancelled until at least June. We will continue to monitor the situation as more events reschedule.

We are continuing to introduce convention-exclusive products on our website every day, including many cosplay-friendly and battle-ready options. We are also uploading more non-weaponry product lines including collectors busts, wands, and other pop-culture display pieces.

As usual, you can buy from us online anytime, rain or shine. Generally, the price is the same online as conventions. Keep checking back on this page for our newest product offerings.

We are keeping our shipping rates as low as possible to help ensure all our customers get what they're looking for without having to risk their health or safety. Keep in mind, shipping is free throughout North America if you reach $200 CAD or more in your cart.

Due to a recent announcement by the Canadian government, all non-essential retail storefronts are to close until further notice. This means our showroom hours will be closed for the time being. Please note, this does not impact any online orders.

In the meantime, should there be any questions or concerns, our staff are committed to help.

Thanks for your continued support. Stay healthy!

-- Fire and Steel Team

Fire and Steel Gift Cards Now Available

Hi everyone,

We're happy to be announcing that gift cards are now available for purchase. You can find them under the "Featured Products" menu, on the "Fire and Steel Exclusive" menu, or by clicking here.

Many thanks to everyone who has continued to show us your love and support with online orders, drop ins and pick ups at the shop.

We are continuing to add new products of all types every day. Look forward to seeing some more of our battle-ready gear in the coming days!

Hope you all stay healthy, safe and get to enjoy the first few days of spring.

-- Fire and Steel Team

Business Still Running During COVID-19

To Our Amazing Customers,

You might be wondering how COVID-19 might be affecting our operations. We wanted to take the time to assure everyone that orders are still being taken on our website and fulfilled as usual.

However, due to the spread of COVID-19 around the world, many public gatherings have been cancelled or are expected to be cancelled in the coming weeks. This will inevitably affect our upcoming trade shows, conventions and festivals.

We realize some of you are waiting to buy items from us at those events. Please be aware, we are making efforts to list any convention-exclusive products on our website in the coming days. You can buy from us online anytime, rain or shine. For the most part, the price is the same online as conventions.

Our goal is to offer our entire catalog online for the first time. Keep checking back on this page for our newest product offerings. You can expect new products being regularly added in the coming weeks.

We are keeping our shipping rates as low as possible to help ensure all our customers get what they're looking for without having to risk their health or safety. Keep in mind, shipping is free throughout North America if you reach $200 CAD or more in your cart.

For those of you who are in the Greater Toronto Area in Canada, don't forget we also have drop-in store hours. You can drop by our shop every TUE-FRI from 9-5pm EST, and on SAT from 10-6pm EST. If these times do not work for you, just send us an email and book an appointment time: support@fireandsteel.ca. We are always happy to see our customers in-person. Our store location is:

2505 Dunwin Dr., Unit 8, Mississauga, ON L5M5H2

In the meantime, should there be any questions or concerns, our staff are committed to help.

Thanks for your continued support. Stay healthy!

-- Fire and Steel Team

Holiday Store Hours 2019

Hey everyone!

From the Fire and Steel team, we all wish you a very happy holiday season.

Statutory Holiday Closures

Due to the holidays, our shop will be closed on Dec. 25-26 and Jan. 1st. All other dates will be business as usual. Please refer to the About Us page for store hours. 

Online orders placed on these dates will be fulfilled on the next available business day. 

Thank you everyone for your continued support!

-- Fire and Steel Team

No PayPal Account Required for Checking Out

Hi everyone,

UPDATE: We've fully switched payment processing to PayPal Express.

It will operate just like our normal checkout and ordering process. You do NOT need a PayPal account to use this checkout method (see image below). You can check out with just a credit or debit card.

If you have any questions, please contact our customer support. We'll be happy to assist you: support@fireandsteel.ca

Thank you for your patience and cooperation at this time!

 
NOTE: Customers do not need a PayPal account to check out. Please see the button circled above in red.

Black Friday Month is here!

Please click on "Featured Products" to see which items are on sale.

News

COVID-19 Nov 23 Update: Black Friday Month, Production Restock

Hi Everyone, Many of you have been asking about Black Friday promotions for 2020 -- whether there will be sales this year on select products. Good news! We will be...

COVID-19 July 23 Update: Improved Shipping within Canada and International

To Our Amazing Customers, We are constantly striving to improve our services to our customers. We're happy to announce more reliable shipping options to our domestic and international customers, including overnight...

COVID-19 June 18 Update: Dynamic Shipping to Canadian Customers

To Our Amazing Customers, *** The following announcement applies to CANADIAN orders ONLY. All orders outside Canada, shipping remains unaffected. US customers still receive flat rate shipping of $11.99 CAN and...

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