Fire and Steel

To Our Amazing Customers,

We are constantly striving to improve our services to our customers. We're happy to announce more reliable shipping options to our domestic and international customers, including overnight priority mail options.

  1. Shipping services are now more reliable due switching to priority carrier services
  2. US shipping is remaining the same while we test these new carriers. Currently US customers still pay $11.99 CAD flat rate shipping, with free shipping if you purchase $200 CAD of products. 
  3. Dynamic shipping options offered to Canadians were previously not calculating shipping rates optimally. We've now changed this and it has reduced rates on average by about 30-40% (woo hoo!)
  4. We now offer overnight express services for those who wish to receive items faster
  5. We offer multiple shipping carrier options so that customers can tailor their shipping to their personal preferences and experiences
  6. Local (curbside) pickup is still available for our local customers at no cost. Please pick up orders during our showroom hours (See "About Us" page for current hours and location)
We will keep customers updated as things evolve.

 

-- Fire and Steel Customer Support Team

Written by Laura Suen — July 23, 2020

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